Experience

 

WIREET DIGITAL AGENCY

Customer Service Specialist (Oct 2016 – Pres.)

▪ Developed digital marketing strategies for clients that increased SEO and drove website traffic

▪ Created interesting and relevant content to engage viewers and decrease bounce rate

 

NORDSTROM PACIFIC CENTRE

Service Experience Specialist (Jul 2015 – Pres.)

▪ Coaching 20+ salespeople on an ongoing basis to help achieve departmental and sales goals

▪ Preparing Monthly Business Reviews to report sales and loyalty program results and assisted in developing future strategy

▪ Resolving customer issues both in-person and over-the-phone to provide an excellent experience; received consistent positive feedback

 

BEST BUY RICHMOND

Sales Specialist (Sep 2013 – Jul 2015)

▪ Communicated the benefits of product service plans and developed a reputation for consistent sales results

▪ Mentored new employees and provided information on duties which helped ensure their seamless integration

▪ Maintained floor units and ensured that they were in good condition

 

AIESEC SIMON FRASER UNIVERSITY

Director of Business Development (May 2014 – Aug 2014)

▪ Worked with a team of three directors to achieve sales and servicing term goals

▪ Recruited 3 members who have gone on to fill leadership roles in the organization

▪ Led a team of 5 in cold-calling and leads management.

Business Development Representative (Sep 2013 – May 2014)

▪ Increased awareness of AIESEC programs in the lower mainland through warm and cold calls.

▪ Promoted to Director of Business Development after two successful terms.

 

SFU WEEK OF WELCOME COMMITTEE

Welcome Leader (Apr 2014 – Sep 2014)

▪ Familiarized over 50 new students to the SFU campus and culture which eased their transition into the school.

▪ Collaborated with other welcome leaders to facilitate and encourage participation in events.